Customs (International)
Coolwatch.co.uk is not responsible for any customs charges due if the order is shipped outside the EU.
Lost & Delayed Parcels
We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address. Any items lost in transit will only be refunded after the reccommended time supplied by Royal Mail has passed and an insurance claim is processed. All items are sent fully insured.
Warranty
All watches on this site are sold with a 12 months warranty. Broken glass, misuse and water damage are not covered. Watch straps are considered accessories and are not covered by this warranty.